All new hardware has bugs or, as one of my engineers once claimed, ‘undocumented features’, and the V6 appears to be no different. Overall I am very pleased with the new boxes and wouldn’t for a moment consider swapping them back for my old Samsung and Cisco TiVo relics, but over the weekend a couple of problems occurred that I’ve posted on the VM Community Boards in threads that suggest the difficulties I have had are not unique.
Lots of reports on the Community Forum about this here: http://community.virginmedia.com/t5/Virgin-TV-V6/V6-Wake-from-Standby-Issues/td-p/3291846
The automatic power save function is the default setting but I strongly recommend that you disable it as it seems to have a life of its own and waking the box from Stand By is often a long and sometimes fraught process, requiring a full shut down and start up if the box locks. I didn’t want my boxes on though all night so I have tried manually putting them into Stand By overnight. Seemed to work but this morning I found that this had led to a failed recording from BBC1 HD reported in Recording Hiccups as “Power Lost”. There was no power cut and the only difference I can see between the successful recording made at 9pm and the failed one at 10.30 was that the box was in Stand By.
According to the V6 User Guide (you don’t get one but it’s online here: https://assets.virginmedia.com/help/assets/documents/Virgin_TV_V6_user_guide.pdf) you can’t view recordings remotely on either another box or device if the V6 is in Stand By either.
I can’t find any details of the difference in power consumption between On and Stand By, so I’ve set both my boxes now as Always On until Virgin Media fix it. Of course, there’s no longer a need to worry about any impact on Climate Change now that has been finally exposed as an evil Chinese plot... ;-(
There appears to be DNS issue if you are using a VM SuperHub in Modem Mode with an external router rather than relying on the SuperHub’s own Wi-Fi. I’ve found my SH2 Wi-Fi to be unreliable so have an Apple Time Capsule as my router. I have one V6 connected directly into the router via Ethernet, a second connected by Wi-Fi.
iPlayer and YouTube worked fine but Netflix failed initially on both boxes, showing an error that said “Application is loading. Netflix is loading onto the TiVo box. Please wait a moment and try starting Netflix again. (V312)”. Turns out I’m not alone and there’s a thread on the Community Board forum on this that suggests it’s a DNS problem. I resolved it for my V6 with the Ethernet connection by turning Modem Mode off on my SuperHub, rebooting the V6 and then Netflix worked. I then switched back to Modem Mode and it still works so that box is fine now.
However I was unable to do that successfully with the Wi-Fi connected box, despite wasting several hours on Sunday running up and down the stairs (not literally - I’m still recovering from a broken leg) and rebooting and re-rebooting anything and everything. Still no Netflix on that box, which is annoying as that ain’t connected to a Smart TV and so there’s no Netflix or similar downstairs at the moment.
Neither of these are showstoppers with the V6 but they are annoying and if I continue to get Failed Recordings that will be a serious problem.
Anyone else experiencing similar?
UPDATE: Virgin Media engineering have acknowledged that there are bugs with the Stand By functionality and I’ve been recommended to disable it for now.